Returns, Refund and Exchange Policy
The following Returns, Refund and Exchange policy applies only to orders delivered within Australia.
If you are not completely satisfied with your order, we want to hear from you and help put things right.
All products must be returned in a saleable condition as soon as possible following purchase (within 20 days of time of delivery). Mocopan Coffee does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Mocopan Coffee.