Returns, Refund and Exchange Policy

The following Returns, Refund and Exchange policy applies only to orders delivered within Australia.

If you are not completely satisfied with your order, we want to hear from you and help put things right.

To start a return, refund, or exchange, please contact us at [email protected] or call our freephone on 1800 423 267.

Mocopan Coffee Returns, Refunds and Exchange policy applies to all purchases of Goods, and forms part of our Terms of Use. That policy may be changed from time to time without notice to you. Our Returns, Refunds and Exchange policy is in addition to, but does not affect, any rights you are entitled to under Australian Consumer Law.

Any refunds of Goods, in the circumstances provided under these Terms of Use or otherwise under your rights under Australian Consumer Law, will be credited to the card you used to purchase the goods.

All products must be returned in a saleable condition as soon as possible following purchase (within 20 days of time of delivery). Mocopan Coffee does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Mocopan Coffee.